Delivery Information

Delivery Information

New Customers

To be able to buy from this site you do not need to register as a customer. However being a registered customer does have its advantages. It will be easier and quicker when you return to purchase and you will be able to see your shopping history to make sure you get the same fabulous colours you did last time.

Placing an Order

Placing an order with us is safe, straight forward and simple via our secure gateway. We accept all major credit cards and payment cards. All payment processing is done via a safe and secure payment gateway.

Navigation through the website is easy and has been set out so that you can browse through all the products without hassle. If you require any more information you can go to the information pages on Monofibre and Prolin .

All purchases are British Pounds (GBP)

If you have any further questions you can call us or email us on the Contact Us page.

United Kingdom Deliveries

All orders received before 14:00 will be dispatched on the same day. All orders that are dispatched are expected to be delivered before 16:00 the next working day.

Deliveries outside the United Kingdom

The delivery time to the specific countries may vary and is always subject to custom clearance of the specific country. On average the delivery time is between 2 and 7 days.

Orders received before 12:30 pm United Kingdom local time on working day will be dispatched the same day. Orders received after 12:30 pm United Kingdom local time will be dispatched the following working day.

Complaints

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. If you feel you have a complaint you wish to make please e-mail us using the Contact Us page.

Tracking

All orders are trackable with the couriers. If in the unlikelyhood of your delivery not getting to you on time you can contact our customer care service to follow up the delivery.