Returns

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it is in fully resalable condition and has not been opened. Returns should be made within seven days of receipt of your order and be in original, undamaged packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@domehairproducts.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you feel you have purchased the wrong colour or texture we are happy to replace it as long as the returned goods have not been opened and are fully resalable. You will be liable for the extra shipping charges.

Shipping Returns

To return your product, you should mail your product to:

Dome Hair Products
Patsom Place
Randalls Road
Leatherhead
Surrey
United Kingdom
KT22 0BA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund except if the goods are faulty. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at info@domehairproducts.com for questions related to refunds and returns.